Shipping & Delivery Policy

Last Updated: 25 September 2026

Welcome to KHETI VETI.

This Shipping & Delivery Policy explains how products and services purchased or accessed through the KHETI VETI website are delivered.

Because KHETI VETI may offer physical products, digital products, virtual services and affiliate products, delivery terms may differ depending on the type of product or service.

By placing an order through our website, you agree to the applicable delivery terms described below.

1. Types of Delivery

KHETI VETI may provide products and services through the following delivery methods:

A. Physical Product Delivery

Products that are shipped to the customer’s address through a courier, logistics provider or other delivery service.

B. Digital Product Delivery

Products such as e-books, PDFs, templates, courses and other downloadable resources delivered electronically.

C. Virtual Service Delivery

Services provided online through email, WhatsApp, video call, website access, cloud-based delivery or another agreed electronic method.

D. Affiliate Product Delivery

Products purchased through third-party affiliate links and delivered by the relevant third-party seller or marketplace.

2. Physical Product Shipping

For physical products purchased directly from KHETI VETI, orders may be shipped using available courier, logistics or delivery partners.

Shipping availability may depend on:

  • Delivery location;
  • Product availability;
  • Courier serviceability;
  • Seller/warehouse location;
  • Product category;
  • Weather and transportation conditions; and
  • Other operational factors.

The available shipping method and applicable shipping charges, where applicable, may be displayed during checkout or on the relevant product page.

3. Order Processing Time

Orders for physical products are generally processed after successful payment confirmation.

The order-processing time may vary depending on the product.

Where an estimated processing time is provided on the product page or during checkout, that estimate will apply to the particular order, subject to circumstances beyond our reasonable control.

Orders may take longer to process during:

  • Public holidays;
  • Festivals;
  • Sales or promotional periods;
  • High-demand periods;
  • Stock replenishment periods; or
  • Unforeseen operational circumstances.

If a significant delay occurs, we may contact the customer using the contact information provided with the order.

4. Estimated Delivery Time

Estimated delivery time depends on:

  • Customer’s location;
  • Courier availability;
  • Shipping method;
  • Product availability;
  • Processing time;
  • Weather conditions;
  • Transportation conditions;
  • Local restrictions; and
  • Other circumstances beyond our reasonable control.

Any delivery date or delivery period displayed on the website is an estimated timeframe, unless expressly stated otherwise.

Delivery estimates do not constitute an absolute guarantee of delivery by a particular date.

5. Shipping Charges

Shipping charges, where applicable, may be:

  • Included in the product price;
  • Displayed separately on the product page;
  • Calculated during checkout; or
  • Communicated to the customer before order confirmation.

Shipping charges may vary depending on product, quantity, location, weight, dimensions and delivery method.

Where applicable, any additional shipping charges will be communicated to the customer.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

This may include:

  • Full name;
  • House/building number;
  • Village/town/city;
  • District;
  • State;
  • PIN code;
  • Mobile number; and
  • Other information required for successful delivery.

KHETI VETI is not responsible for delays, failed deliveries or additional charges caused by an incorrect or incomplete address provided by the customer.

7. Change of Delivery Address

Customers should contact us as soon as possible if they need to change their delivery address.

A change of address may be possible only if the order has not yet been dispatched and the change can technically be processed.

Once an order has been shipped, the delivery address may not be changeable.

Any additional delivery or redirection charges, where applicable, may be the customer’s responsibility.

8. Failed Delivery

A delivery may fail due to circumstances such as:

  • Incorrect or incomplete address;
  • Customer unavailable at the delivery address;
  • Incorrect phone number;
  • Refusal to accept delivery;
  • Repeated failed delivery attempts;
  • PIN code/serviceability limitations;
  • Customer-requested delivery changes; or
  • Other circumstances attributable to the customer.

Where a shipment is returned to the sender because of a failed delivery, we may contact the customer regarding available options.

Additional shipping charges may apply for re-shipping where the failed delivery was caused by information or circumstances attributable to the customer, subject to applicable law.

9. Tracking Information

Where tracking is available, the customer may receive a tracking number or tracking link through email, SMS, WhatsApp or another communication channel.

Tracking information is generally provided by the applicable courier or logistics provider.

Tracking status may take some time to update after shipment.

KHETI VETI is not responsible for inaccuracies or temporary unavailability of information displayed on a third-party courier’s tracking system.

10. Delayed Shipments

Courier and delivery timelines may sometimes be affected by circumstances outside our reasonable control, including:

  • Severe weather;
  • Floods;
  • Transportation disruptions;
  • Natural disasters;
  • Strikes;
  • Public disturbances;
  • Government restrictions;
  • Network or logistics disruptions;
  • Festival-season delays;
  • Courier operational issues; or
  • Other force majeure events.

Where reasonably possible, we will assist the customer in checking the shipment status.

A delivery delay does not automatically constitute a refund entitlement unless required by applicable law or provided under the applicable product terms.

11. Damaged Package at Delivery

Customers are encouraged to inspect the package when it is delivered.

If the outer packaging appears significantly damaged, opened or tampered with, the customer should:

  1. Take photographs/videos of the package before opening it, where possible;
  2. Record the condition of the packaging;
  3. Contact us as soon as reasonably possible; and
  4. Provide the order number and supporting evidence.

Do not dispose of the original packaging until the issue has been resolved.

Depending on the circumstances, we may request photographs, videos, courier information or other evidence to investigate the issue.

12. Damaged, Defective or Wrong Product

If you receive:

  • A damaged product;
  • A defective product;
  • A wrong product; or
  • A product materially different from the product ordered,

please contact us as soon as reasonably possible.

We may request:

  • Order number;
  • Photographs;
  • Video;
  • Product packaging;
  • Shipping label; and
  • Other relevant information.

After verification, an appropriate remedy may be provided according to our Refund, Return & Cancellation Policy, applicable product terms and applicable law.

The remedy may include replacement, repair, refund or another appropriate resolution.

13. Digital Product Delivery

Digital products may include:

  • E-books;
  • PDF files;
  • Digital guides;
  • Templates;
  • Courses;
  • Downloadable resources; and
  • Other electronic products.

After successful payment confirmation, digital products may be delivered through:

  • Email;
  • Download link;
  • Customer account;
  • Website dashboard; or
  • Another electronic delivery method.

14. Digital Product Delivery Time

Digital products are generally delivered electronically after successful payment confirmation.

In most cases, delivery may occur automatically or shortly after payment confirmation.

However, delivery may be delayed due to:

  • Payment verification;
  • Technical issues;
  • Incorrect email address;
  • Email delivery problems;
  • Server issues;
  • Security checks; or
  • Other technical circumstances.

If you have not received your digital product within the expected timeframe, please contact us with your order number.

15. Digital Download Problems

If your digital product download link does not work or you cannot access the purchased product, please contact us.

We may provide:

  • A new download link;
  • Alternative access;
  • A corrected file; or
  • Another reasonable solution.

Customers should not purchase the same digital product again merely because a download/access problem has occurred. Please contact us first so that we can investigate the issue.

16. Digital Product Access and Responsibility

Customers are responsible for:

  • Providing a valid email address;
  • Maintaining access to their email account;
  • Checking spam/junk folders;
  • Maintaining a compatible device/software where required; and
  • Keeping account/login information secure.

If the product was successfully delivered but the customer is unable to access it because of their own device, email or software limitations, we will make reasonable efforts to assist where possible.

17. Virtual Service Delivery

Virtual services may be delivered through:

  • Email;
  • WhatsApp;
  • Video conferencing;
  • Online meeting platforms;
  • Customer dashboards;
  • Cloud-based file delivery;
  • Website access; or
  • Another agreed communication method.

The expected delivery timeframe may be specified on the relevant service/product page or communicated after purchase.

18. Customer Cooperation for Virtual Services

Customers may be required to provide information, files, instructions or approvals necessary to complete a service.

Delays caused by:

  • Missing information;
  • Incorrect information;
  • Late responses;
  • Failure to provide required files; or
  • Failure to attend a scheduled session

may affect the service-delivery timeline.

Where reasonably possible, KHETI VETI may contact the customer to obtain the required information.

19. Affiliate Product Delivery

KHETI VETI may provide affiliate links to products sold by third-party websites, sellers or marketplaces.

When a customer purchases a product through an affiliate link:

  • The third-party seller/marketplace is generally responsible for processing the order;
  • The third-party seller/marketplace handles shipping and delivery;
  • Delivery times are controlled by the relevant seller/marketplace and logistics provider;
  • Tracking information is generally provided by the third-party seller or marketplace;
  • Returns, refunds and replacements are handled according to the applicable third-party seller/marketplace policy.

KHETI VETI does not control the delivery process for affiliate products and cannot guarantee a specific delivery date.

Customers should review the third-party seller’s shipping, delivery, return and refund terms before purchasing.

20. Multiple Products in One Order

If an order contains multiple products, the products may be shipped:

  • Together; or
  • Separately,

depending on product availability, warehouse location, seller and logistics arrangements.

Separate shipments may have different tracking information and delivery dates.

21. Product Availability

If a purchased physical product becomes unavailable after an order has been placed, we may contact the customer regarding available options.

Depending on the circumstances, options may include:

  • Waiting for stock availability;
  • Replacing the product with an available alternative where agreed; or
  • Cancelling the affected order and processing an applicable refund.

Any such resolution will be handled subject to applicable law.

22. Cash on Delivery

If Cash on Delivery (COD) is offered for a particular product or location, the availability of COD may depend on the courier, product, delivery location and other operational conditions.

COD availability will be displayed where applicable.

Customers must provide accurate contact and delivery information for COD orders.

23. International Shipping

Unless specifically stated on the product page, KHETI VETI may not provide international shipping for physical products.

Where international shipping is offered, the customer may be responsible for applicable:

  • Customs duties;
  • Import taxes;
  • Local taxes;
  • Customs clearance charges; and
  • Other charges imposed by the destination country.

Such charges are generally outside KHETI VETI’s control.

24. Shipping Restrictions

Certain products may have delivery restrictions based on:

  • Product category;
  • Location;
  • Courier rules;
  • Government regulations;
  • Product-specific restrictions; or
  • Other applicable requirements.

Where delivery is unavailable to a particular location, the customer may be informed before or after an order is placed, depending on when the restriction becomes known.

25. Contact Regarding Delivery Issues

For a delivery-related issue, please contact us with:

  • Order number;
  • Customer name;
  • Registered email/mobile number;
  • Delivery address;
  • Tracking number, if available;
  • Description of the issue; and
  • Photographs/videos, where relevant.

This information helps us investigate and resolve the issue efficiently.

26. Relationship With Refund & Return Policy

Shipping and delivery issues may also be subject to our:

Refund, Return & Cancellation Policy

In case of damaged, defective, incorrect or materially different physical products, the applicable refund, replacement or return process will be handled according to that policy and applicable law.

27. Force Majeure

KHETI VETI will not be responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, transportation disruptions, strikes, civil disturbances, widespread technical failures or other similar events.

We will make reasonable efforts to resume normal delivery operations as soon as practicable.

28. Changes to This Shipping & Delivery Policy

KHETI VETI may update this Shipping & Delivery Policy from time to time.

Changes may be made due to:

  • Changes in our delivery partners;
  • Changes in products;
  • Changes in shipping arrangements;
  • Changes in business practices;
  • Changes in applicable law; or
  • Other operational requirements.

The updated version will be published on this page with a revised Last Updated date.

29. Contact Us

For questions regarding shipping or delivery, please contact:

KHETI VETI

Email: [Insert Official Email]
Phone/WhatsApp: [Insert Contact Number]
Business Address: [Insert Business Address]
Website: KHETI VETI

Please include your Order Number whenever contacting us regarding a delivery issue.

Important Notice

Delivery timelines displayed on the website are generally estimates unless a specific delivery commitment is expressly stated.

For affiliate products, the applicable third-party seller or marketplace controls shipping, delivery, tracking, cancellation, return and refund arrangements.

Nothing in this Shipping & Delivery Policy is intended to restrict any mandatory consumer rights available under applicable law.