Privacy Policy

Last Updated: 25 September 2026

KHETI VETI (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide while using our website.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, when it may be shared, how we protect it, and the choices and rights available to you.

This Privacy Policy applies to information collected through the KHETI VETI website, online orders, digital products, virtual services, physical-product transactions, contact forms, customer support communications and other services provided through our website.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you use our website, we may collect the following information.

1.1 Personal Information

When you place an order, create an account, contact us or use certain services, we may collect:

  • Full name;
  • Email address;
  • Mobile/telephone number;
  • Billing address;
  • Shipping/delivery address;
  • State, city, PIN code and country;
  • Order details;
  • Invoice/billing information;
  • Customer support communications; and
  • Other information voluntarily provided by you.

We collect only information that is reasonably required for the relevant purpose.

2. Payment Information

Payments may be processed through third-party payment gateways or payment service providers.

Depending on the payment method used, the payment provider may process information such as:

  • Transaction ID;
  • Payment status;
  • Payment method;
  • UPI-related transaction information;
  • Card-related transaction information; or
  • Other information required to process the payment.

Where payment processing is handled by a third-party payment provider, we generally do not store your complete debit-card or credit-card number or CVV on our website.

Payment providers may process your information according to their own privacy policies and terms.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the technologies and services enabled on the website.

This may include:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Approximate location derived from technical information;
  • Pages visited;
  • Referring website;
  • Date and time of access;
  • Website interaction information;
  • Error and diagnostic information; and
  • Other technical information necessary for website operation, security and analytics.

We do not use this information to intentionally identify you beyond what is reasonably necessary for the relevant purpose.

4. Cookies and Similar Technologies

KHETI VETI may use cookies and similar technologies to:

  • Keep the website functioning;
  • Maintain shopping-cart and login functionality;
  • Remember preferences;
  • Improve website performance;
  • Understand how visitors use the website;
  • Measure website traffic;
  • Improve our products and services;
  • Support analytics; and
  • Where applicable, support advertising or marketing activities.

Some cookies may be essential for website functionality, while others may be used for analytics, personalization or marketing.

You may be able to control cookies through your browser settings and, where available, our website’s cookie/privacy controls.

Disabling certain cookies may affect the functionality of some website features.

5. Why We Use Your Information

We may process personal information for purposes such as:

Order Processing

  • Processing and fulfilling orders;
  • Delivering physical products;
  • Providing digital products;
  • Providing virtual services;
  • Generating invoices;
  • Processing refunds, returns and replacements; and
  • Providing order-related customer support.

Website Operations

  • Maintaining and improving the website;
  • Managing customer accounts;
  • Preventing fraudulent or unauthorized activity;
  • Troubleshooting technical issues; and
  • Maintaining website security.

Customer Support

  • Responding to questions;
  • Handling complaints;
  • Processing refund/return requests;
  • Resolving order issues; and
  • Communicating with customers regarding their transactions.

Business and Legal Requirements

We may process information where necessary to:

  • Comply with applicable law;
  • Maintain business and accounting records;
  • Respond to lawful requests;
  • Detect and prevent fraud or abuse;
  • Establish, exercise or defend legal claims; and
  • Protect our legal rights and legitimate business interests, to the extent permitted by applicable law.

Marketing

Where applicable and subject to required permissions/choices, we may use contact information to send:

  • Product updates;
  • Offers;
  • Educational content;
  • New product announcements;
  • Promotional communications; or
  • Other marketing communications.

You may opt out of non-essential promotional communications using the unsubscribe mechanism provided in the communication or by contacting us.

6. Legal Basis / Lawful Processing

We process personal information only for lawful purposes permitted under applicable law.

Depending on the circumstances, processing may be based on:

  • Your consent;
  • The need to provide goods or services requested by you;
  • Compliance with legal obligations;
  • Other lawful purposes permitted under applicable law; or
  • Other applicable legal grounds.

Where consent is required, we will seek it in the manner required by applicable law.

India’s Digital Personal Data Protection framework requires processing of digital personal data to be carried out for a lawful purpose, including consent or specified legitimate uses.

7. Information Required for Purchases

When you purchase a product or service, certain information is necessary to complete the transaction.

For example:

  • Name and contact information may be required to communicate with you;
  • Email address may be required to deliver digital products;
  • Shipping address may be required to deliver physical products;
  • Billing information may be required for invoicing;
  • Payment information may be processed by our payment provider; and
  • Order details may be required for customer support, refunds and accounting.

If you do not provide information that is necessary for a particular transaction, we may not be able to provide the requested product or service.

8. Digital Products

For digital products such as e-books, PDFs, courses, templates and downloadable resources, we may process information necessary to:

  • Confirm your purchase;
  • Deliver the product;
  • Provide access to your account;
  • Send download/access information;
  • Provide customer support;
  • Prevent unauthorized distribution or misuse; and
  • Maintain transaction records.

Digital products may contain access controls or other mechanisms intended to protect intellectual property.

9. Virtual Services

For virtual or customized services, we may process information provided by you that is necessary to deliver the service.

This may include:

  • Contact details;
  • Project instructions;
  • Files or documents;
  • Business information;
  • Website information;
  • Content-related information; and
  • Other information voluntarily supplied for the purpose of providing the service.

We will use such information for the relevant service and related business purposes.

10. Physical Product Orders

For physical products, we may use your information for:

  • Order processing;
  • Shipping and delivery;
  • Courier coordination;
  • Customer support;
  • Returns and replacements;
  • Refunds; and
  • Order-related communications.

Where necessary, relevant information such as your name, phone number and delivery address may be shared with the applicable courier, logistics provider, seller, supplier or fulfilment partner.

11. Affiliate Links

KHETI VETI may use affiliate links to recommend products or services available on third-party websites.

When you click an affiliate link, the third-party website may collect information according to its own privacy policy.

Affiliate networks or third-party platforms may use cookies or similar technologies to attribute purchases or referrals to KHETI VETI.

KHETI VETI does not control the privacy practices of third-party websites.

You should review the privacy policy and terms of the relevant third-party website before providing personal information or completing a purchase.

12. Sharing of Personal Information

We may share personal information with third parties where reasonably necessary for the purposes described in this Privacy Policy.

These may include:

  • Payment gateways and payment service providers;
  • Courier and logistics providers;
  • Hosting providers;
  • Website technology providers;
  • Email service providers;
  • Customer-support tools;
  • Analytics providers;
  • Security and fraud-prevention providers;
  • Accounting and professional service providers;
  • Affiliate networks;
  • Government authorities or regulators where legally required; and
  • Other service providers engaged to support our business operations.

We do not intend to sell your personal information merely as a commercial data product.

Where third-party service providers process information on our behalf, we may require appropriate contractual or other safeguards, as applicable.

13. Third-Party Websites

Our website may contain links to third-party websites, including:

  • Affiliate websites;
  • Amazon;
  • Flipkart;
  • Payment providers;
  • Government websites;
  • Research websites;
  • Social media platforms; and
  • Other external websites.

Once you leave the KHETI VETI website, the privacy practices of the third-party website will apply.

We are not responsible for the privacy practices, security, content or policies of third-party websites.

14. Analytics

We may use analytics tools to understand:

  • Number of visitors;
  • Popular pages;
  • Traffic sources;
  • Device and browser information;
  • General user interactions; and
  • Website performance.

Analytics information helps us improve the website and understand how visitors use our services.

Where analytics services use cookies or similar technologies, the applicable provider’s terms and privacy policy may also apply.

15. Advertising and Marketing Technologies

Where applicable, KHETI VETI may use advertising or marketing technologies provided by third parties.

These technologies may help us:

  • Measure advertising performance;
  • Understand website traffic;
  • Show relevant advertisements;
  • Measure conversions; or
  • Improve marketing campaigns.

The use of such technologies may involve cookies or similar identifiers.

Where consent or another legal requirement applies, we will use such technologies in accordance with applicable requirements.

16. Email and Promotional Communications

We may send transactional emails relating to:

  • Orders;
  • Payments;
  • Digital-product delivery;
  • Account activity;
  • Refunds;
  • Returns;
  • Customer support; and
  • Other service-related matters.

These communications are necessary for providing the requested service and may continue even if you opt out of promotional communications.

For marketing communications, you may unsubscribe using the available unsubscribe option or contact us.

17. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.

Security measures may include:

  • Access controls;
  • Secure website connections;
  • Authentication controls;
  • Restricted access to personal information;
  • Security monitoring; and
  • Other reasonable safeguards appropriate to the nature of the information.

However, no internet-based system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and devices.

18. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing products or services;
  • Maintaining customer records;
  • Processing refunds and returns;
  • Accounting and tax requirements;
  • Fraud prevention;
  • Resolving disputes;
  • Complying with legal obligations; and
  • Establishing, exercising or defending legal claims.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we may delete, anonymize or otherwise securely dispose of it, subject to applicable law.

19. Your Privacy Rights

Subject to applicable law and the applicable implementation timeline, you may have rights relating to your personal data, including rights to:

  • Obtain information about processing of your personal data;
  • Request correction of inaccurate or incomplete personal data;
  • Request deletion/erasure where applicable;
  • Withdraw consent where processing is based on consent;
  • Obtain information about how to exercise applicable rights;
  • Raise a grievance regarding processing of your personal data; and
  • Exercise other rights available under applicable data-protection law.

India’s DPDP Act provides rights relating to access information about personal data, correction/erasure and grievance redressal, subject to the Act and applicable conditions.

Where consent is the basis for processing, withdrawal of consent should generally be possible through a process that is comparable to giving consent, subject to applicable law. The 2025 Rules also require notices to explain how individuals can withdraw consent and exercise applicable rights.

20. How to Exercise Your Rights

To submit a privacy-related request, please contact us using the details below.

Your request should preferably include:

  • Your name;
  • Email address or other contact information associated with the relevant account/order;
  • Description of the request; and
  • Any information reasonably necessary for us to verify and process the request.

We may need to verify your identity before processing certain requests in order to protect personal information from unauthorized access.

We will handle requests within the period and according to the procedure required by applicable law.

21. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law.

Where applicable law requires parental or guardian consent for processing a child’s personal data, we will follow the applicable requirements.

If you believe that a child has provided personal information to us in circumstances where such processing is not permitted, please contact us.

22. User Accounts and Passwords

If you create an account on KHETI VETI, you are responsible for keeping your login credentials confidential.

Please do not share your password with others.

If you believe that your account has been compromised, contact us as soon as possible.

23. Data Breach / Security Incident

If we become aware of a personal-data security incident that requires notification under applicable law, we will take the steps required by the applicable legal framework.

This may include:

  • Investigating the incident;
  • Taking reasonable steps to contain and mitigate the issue;
  • Cooperating with relevant authorities where required; and
  • Providing notifications where legally required.

24. International Data Processing

Some third-party service providers used by KHETI VETI may process information using infrastructure located outside India.

Where personal information is transferred or processed outside India, we will take steps required under applicable law and applicable contractual/service-provider arrangements.

25. Business Transfers

If KHETI VETI undergoes a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of the relevant business assets, subject to applicable law and appropriate privacy protections.

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our services;
  • Changes in technology;
  • Changes in our data-processing practices;
  • Changes in applicable laws or regulations; or
  • Other legitimate business requirements.

The updated version will be published on this page with a revised Last Updated date.

Where required by applicable law, we may provide additional notice regarding material changes.

27. Grievance / Privacy Contact

For privacy-related questions, complaints or requests, please contact:

KHETI VETI

Privacy / Grievance Contact: [Insert Name]
Designation: [Insert Designation]
Email: [Insert Official Email]
Phone/WhatsApp: [Insert Contact Number]
Address: [Insert Business Address]

Please include sufficient information for us to understand and process your request.

28. Contact Us

For general questions about this Privacy Policy or our handling of personal information:

KHETI VETI

Email: [Insert Official Email]
Phone/WhatsApp: [Insert Contact Number]
Business Address: [Insert Business Address]
Website: KHETI VETI

Important Notice

This Privacy Policy is intended to explain KHETI VETI’s general privacy practices.

The exact information collected and processing activities may vary depending on the website features, payment gateway, analytics tools, advertising services, plugins, courier providers, affiliate networks and other third-party services actually enabled on the website.

Where applicable law provides a mandatory privacy right or protection, that legal requirement will prevail over any inconsistent provision of this Privacy Policy.