Refund, Return & Cancellation Policy

Last Updated: 25 September 2026

Welcome to KHETI VETI.

KHETI VETI provides and promotes a variety of products and services, including digital products, virtual products/services, physical products and affiliate products offered through third-party websites or marketplaces.

This Refund, Return & Cancellation Policy explains the conditions under which a customer may request cancellation, return, replacement, refund or other resolution.

By placing an order through KHETI VETI, you acknowledge and agree to the terms applicable to the particular product or service purchased.

1. Products Covered Under This Policy

This policy applies to the following categories:

A. Digital Products

Examples include:

E-books
PDF files
Digital guides
Templates
Downloadable resources
Digital courses
Software or digital tools
Other downloadable or electronically delivered products

B. Virtual Products & Services

Examples include:

Online services
Digital services
Consultations
Customized digital work
Content-related services
Website-related services
YouTube-related services
Other services delivered electronically

C. Physical / Delivered Products

Products that are purchased directly from KHETI VETI and physically shipped or delivered to the customer.

D. Affiliate Products

Products or services promoted by KHETI VETI through affiliate links but purchased directly from a third-party seller, marketplace or service provider.

Different terms may apply to each category as described below.

2. Digital Products – Refund & Return Policy

Due to the nature of digital products, a change-of-mind return or refund may generally not be available once a digital product has been successfully delivered, downloaded or accessed.

However, this does not affect any rights or remedies available to a customer under applicable law.

A refund, replacement, correction or other appropriate resolution may be considered where:

The purchased digital product was not delivered due to a technical issue attributable to KHETI VETI.
The download/access link does not work and the issue cannot reasonably be resolved.
The delivered file is corrupted or materially defective.
The customer received a materially different product from the product described or purchased.
The product does not materially correspond with the description or agreed features.
The same order was charged more than once due to a technical or payment-processing error.
Another circumstance exists in which a refund or other remedy is required under applicable law.

Customers should contact us as soon as reasonably possible after discovering an issue.

Digital Product Access

Customers are responsible for providing a correct email address and other information necessary for delivery.

Where a download or access link has been successfully provided to the customer’s registered email address or account, the product may be considered delivered even if the customer has not yet downloaded the file.

If you experience an access problem, please contact us before requesting a refund so that we can attempt to resolve the issue.

3. Virtual Products & Services

Virtual products and services are handled according to the stage of service delivery.

Before the Service Starts

If a cancellation request is received before work or service delivery has started, we may consider the cancellation and refund request, subject to the applicable product/service terms.

After the Service Has Started

Once a service has started, the customer may not be eligible for a full refund for work already performed or resources already provided.

Depending on the circumstances, we may offer:

Correction or revision;
Partial refund;
Replacement service;
Completion of the agreed deliverable; or
Another appropriate resolution.

Completed Services

Once a service has been fully completed and delivered according to the agreed scope, the payment will generally not be refundable merely because the customer has changed their mind.

However, this does not limit any remedy available under applicable law where the service is defective, deficient, materially different from what was agreed, or otherwise fails to meet applicable legal requirements.

Customized Services

Customized or personalized services may become non-cancellable once substantial work has commenced.

Any applicable cancellation, refund or revision terms may also be stated on the individual service/product page.

4. Physical / Delivered Products

Physical products sold directly by KHETI VETI may be eligible for return, replacement or refund according to the return conditions displayed on the relevant product page or order information.

The applicable return period may vary depending on the product category, seller, manufacturer and nature of the product.

Generally, a physical product may be considered for return where:

The wrong product was delivered.
The product arrived damaged.
The product has a manufacturing or functional defect.
The product is materially different from the product ordered.
The product otherwise qualifies for return under the applicable product-specific return terms.

Condition of Returned Products

Where a return is approved, the product may need to be:

Unused or in the condition specified for that product;
Returned with original packaging, tags, accessories and manuals, where applicable;
Properly packed for return shipment; and
Accompanied by the order number or other proof of purchase.

Product-specific conditions may override these general requirements where legally permissible and where clearly communicated to the customer.

5. Damaged, Defective or Incorrect Physical Products

If you receive a product that is damaged, defective, incorrect or materially different from the product ordered, please contact us as soon as reasonably possible.

To help us investigate the issue, we may request:

Order number;
Customer name;
Registered email address or phone number;
Photographs of the product;
Photographs of the packaging;
Video showing the defect, where reasonably required; and
Other information necessary to verify the claim.

After verification, we may provide an appropriate remedy, which may include:

Replacement;
Repair, where applicable;
Refund; or
Another appropriate resolution.

The remedy will depend on the nature of the issue, product availability, applicable seller/manufacturer terms and applicable law.

6. Products That May Not Be Eligible for Return

Depending on the nature of the product, certain products may not be eligible for return, including:

Downloadable digital products after successful delivery/access, except where a refund or other remedy is otherwise applicable;
Digital files and resources;
Customized or personalized products/services after substantial work has started;
Services that have already been fully completed;
Products damaged due to misuse, negligence or improper handling by the customer;
Products returned without required components, where those components are necessary for resale or verification;
Perishable products, where applicable;
Products specifically identified as non-returnable on the product page; and
Products for which return is restricted by applicable law or the applicable seller/manufacturer policy.

This section does not exclude any mandatory consumer rights or remedies available under applicable law.

7. Affiliate Products

KHETI VETI may provide affiliate links to products or services available on third-party websites, marketplaces or sellers.

Examples may include affiliate links to platforms such as Amazon, Flipkart or other third-party providers.

When you click an affiliate link and complete a purchase on a third-party website:

The purchase is made directly from the applicable third-party seller or marketplace.
KHETI VETI may receive an affiliate commission where applicable.
KHETI VETI is generally not the seller, manufacturer, distributor or fulfilment provider of that product.
The third-party seller/marketplace is responsible for its applicable shipping, cancellation, return, refund, replacement and warranty terms.
Any return or refund request should generally be submitted to the third-party seller or marketplace according to its applicable policy.

KHETI VETI does not guarantee the availability, price, delivery, quality, warranty, return, refund or replacement of products sold by third-party sellers.

Customers should carefully review the applicable third-party seller’s terms and conditions before completing a purchase.

8. Order Cancellation

Digital Products

An order may generally not be cancelled after the digital product has been successfully delivered or access has been provided, subject to applicable law and the exceptions described in this policy.

Virtual Services

Cancellation may be requested before the service begins.

Once substantial work has started, cancellation may be subject to the applicable service terms and the work already performed.

Physical Products

A physical product order may be cancelled before dispatch where technically possible.

Once the product has been dispatched, cancellation may no longer be possible and the customer may need to use the applicable return process.

9. Refund Eligibility

A refund may be considered where applicable under:

This Refund & Return Policy;
The specific product/service terms;
The applicable seller or manufacturer policy;
A payment-processing error;
Non-delivery attributable to KHETI VETI;
A defective, deficient or materially different product/service; or
Applicable consumer-protection law.

A refund will not be automatically granted merely because a customer has changed their mind where the applicable product/service terms do not provide a change-of-mind refund.

10. Refund Process

To request a refund, return, replacement or cancellation, please contact us with:

Order number;
Name used for the order;
Email address used for the purchase;
Product/service name;
Reason for the request; and
Supporting photographs, videos or other documents, where applicable.

We may review the order and request additional information where reasonably necessary.

Once the request has been reviewed, we will inform the customer of the decision and the applicable next steps.

11. Refund Method and Processing Time

Where a refund is approved, it will generally be initiated through the original payment method or another appropriate payment method supported by our payment provider.

The time taken for the refunded amount to appear in the customer’s bank account, card account or payment account may depend on:

Payment gateway;
Bank;
Card issuer;
UPI/payment service provider; or
Other financial institutions involved in the transaction.

Therefore, the actual time for the amount to be credited may vary.

Where applicable, refunds and related accounting/tax adjustments will be handled in accordance with applicable law.

12. Duplicate Payments

If a customer has been charged more than once for the same order due to a technical or payment-processing error, the customer should contact us immediately.

After verification, the duplicate amount may be refunded through the applicable payment method.

13. Return Shipping

For an approved physical-product return, return-shipping responsibility will depend on the reason for the return and the applicable product terms.

Where the product is incorrectly delivered, damaged or defective due to an issue attributable to the seller, we may provide appropriate return instructions.

For other eligible returns, the customer may be responsible for return-shipping charges where permitted by the applicable terms.

Shipping charges already paid may not be refundable unless required by applicable law or otherwise specified for the particular product.

Customers should not send products to an address other than the return address/instructions provided by KHETI VETI or the applicable seller.

14. Replacement / Exchange

Where applicable, an eligible physical product may be replaced if:

The wrong product was delivered;
The product arrived damaged;
The product has a verified defect; or
The product materially differs from the product ordered.

Replacement is subject to product availability and applicable product/seller terms.

Digital products generally cannot be physically exchanged; however, where appropriate, a corrected or replacement digital file/access may be provided.

15. Sale, Discount and Promotional Products

Products sold under discounts, promotional offers or special pricing may have product-specific refund, cancellation or return conditions.

A discounted product is not automatically excluded from mandatory consumer rights or remedies available under applicable law.

The applicable terms, if any, will be communicated on the relevant product page or order information.

16. Refund Abuse and Fraudulent Claims

KHETI VETI may investigate refund or return requests where there are reasonable grounds to suspect:

Fraudulent activity;
Repeated misuse of the refund process;
Unauthorized distribution or sharing of digital products;
False damage or non-delivery claims;
Manipulation of digital access/download systems; or
Other misuse of the purchasing or refund process.

Any action taken will be subject to applicable law and the circumstances of the particular transaction.

17. Product-Specific Terms

Certain products or services may have additional refund, return, cancellation, replacement or warranty conditions.

Where such terms are clearly displayed on the relevant product page, checkout page, order confirmation or other applicable purchase documentation, those terms will apply to that particular product or service, subject to applicable law.

Customers should carefully review the product-specific terms before completing a purchase.

18. Consumer Rights

Nothing in this Refund & Return Policy is intended to exclude, restrict or waive any consumer right, remedy or protection that cannot legally be excluded or restricted under applicable Indian law.

Where a mandatory legal right applies, that right will continue to apply notwithstanding anything stated in this policy.

19. Grievance Redressal

KHETI VETI maintains a mechanism for handling customer complaints and grievances.

For any complaint relating to a purchase, product, service, delivery, refund, return or other transaction, customers may contact our designated grievance contact using the details below.

Grievance Officer / Customer Support

Name:
Designation:
Email:
Phone/WhatsApp:
Address:

Please include your order number and relevant details when submitting a complaint.

We will acknowledge and process consumer grievances in accordance with applicable law.

20. How to Contact Us

For questions relating to refunds, returns, cancellations, replacements or exchanges, please contact:

KHETI VETI

Email: khetiveti9044@gmail.com
Business Address: vill- Patori, PO+ PS- Nemdarganj, Pin- 805121 Nawada (Bihar)
Website: khetiveti.in

When contacting us about an order, please provide your Order Number so that we can process your request efficiently.

21. Changes to This Policy

KHETI VETI may update this Refund, Return & Cancellation Policy from time to time to reflect changes in our products, services, business practices or applicable laws and regulations.

The updated version will be published on this page with a revised Last Updated date.

The applicable version of this policy will be determined in accordance with applicable law and the circumstances of the relevant transaction.

Important Legal Notice

This policy is intended to provide general information about KHETI VETI’s refund, return and cancellation practices. It should be read together with the website’s Terms & Conditions, Privacy Policy, Shipping & Delivery Policy, Affiliate Disclosure and any product-specific terms.

Where applicable law provides a consumer with a right or remedy that is different from this policy, the applicable law will prevail.